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Accessibility Statement

The Smart Stay Inn located in St. Augustine Florida is dedicated to providing exceptional service to our guests, including individuals with disabilities. With respect to the Hotel’s websites, we strive to provide digital content that is accessible to all users.

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, please contact us at (904) 217-4423 or To enable us to assist you, please make sure to provide us with your contact information and a brief description of the problem you encountered.

Public Space Accessibility

  • Accessible public entrance
  • Accessible route from the accessible public entrance to the registration area, the reception desk has a lowered section
  • Accessible route from the accessible public entrance to the accessible guestrooms
  • Accessible route from the hotel’s accessible public entrance to the guest laundry facility
  • Accessible public restroom located in lobby and breakfast eating area
  • Accessible guest rooms with mobility features and main room doorways that provide 32” of clear width and bathrooms with 36” width clearance
  • Accessible swimming pool & spa with lift for disabled
  • Accessible hotel’s guest room televisions have closed caption
  • Accessible to fenced in dog park

Prior to Arrival

Reservations can be made by telephone or email (904) 217-4423 or

There is designated disabled parking and a ramp suitable for wheelchairs. Assistance with luggage is available and this can be collected from/delivered to your car if required. Notify front desk staff when checking in, they will be more than happy to assist you.

In addition, we actively work to maintain, assess and improve the usability and accessibility of our property and its amenities, including through training of our personnel and engagement of experts.